The Toe Truck is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses and Medicare details
This Personal Information is obtained and may be discussed in ways including (yourself, your GP, carers, case managers, relevant care facility or via our website)
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
The Toe Truck will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please call or email us.

Scheduling a Home Visit

Given the nature of home visits, it’d be near impossible to book an appointment online in a timely manner. As such, once you submit this form with your preferred date and time/s, we will contact you to confirm your booking. Until you receive a call or email confirming your home visit, the home visit is not confirmed.

Payment

Home visits are charged a little differently to our clinic appointments. This is to address costs associated with things like admin travel and time. To see our schedule of fees, click here.

Attendance

Once a home visit has been booked in and confirmed, it is your responsibility to ensure you are home at the reserved time. In the event you or the client resides in a gated community, critical care unit or other such location that requires security access, you are responsible to inform the necessary staff of the location the appointment is taking place.

Home Visit Disclaimer

Whilst we provide home based services to you, your main contact will remain your GP or Case manager
The Toe truck is open during standard business hours Monday to Friday and does not provide emergency services or any services outside the scope of a Podiatrist. Our scope during home visits are limited to both the Health professional and clients’ safety, best practice, and the environment of your home.
In any case of a medical emergency, your first point of call would need to be to Emergency Services or GP.

Cancellation Policy

We know your time is valuable, the same as our Podiatrist’s time. Thus we would require at least 12 hours’ (in-clinic) or 24 hours (Home visit) notice if you cannot keep your in clinic appointment so that we can give your appointment time to another patient who can attend.
A cancellation fee of $30 applies to non-attendance or late cancellations. The fee is not rebatable through Medicare.
If there are any circumstances beyond your control which prevent you from cancelling your appointment, please let us know as soon as possible.