300 / 585 Little Collins Street,
Melbourne, VIC 3000
(03) 8383 8686
Monday - Friday 8:00am - 6:00pm
Saturday 9:00am - 5:00pminfo@thetoetruck.com.au
Children’s feet differ to adults feet in a number of ways and are continually growing fast right throughOUT childhood. A child’s foot doesn’t stop growing until a couple of years after puberty and whilE most conditions self-resolve, it’s always a good idea to know the difference between what is ‘going to be okay’ and what should ‘require further attention’. Book a visit with us AND WE CAN assess your child’s feet and take the steps necessary to ensurE THE best outcome.
IF YOU HAVE SUSTAINED AN injurY (WHETHER SPORTS-RELATED OR NOT) TO EITHER THE FOREFOOT OR ANY PART OF THE FOOT, ANKLE, KNEES AND LEGS, WE CAN ASSIST WITH THE APPROPRIATE TREATMENT AND REHABILITATION STRATEGY.
The big Toe is one hell of a unit and sometimes it can be quite sore when we walk or wear shoes. There are a number of causes that may cause pain around the big toe joint. We can help locate the cause and offer solutions to resolve the pain or even work around it.
Particularly in lower temperatures, the blood vessels at the end of our toes can play up leading to color changes and painful sores on our toes. Treatments include regulating temperature around the foot and aiding circulation to the feet.
Gout can be known as a form of arthritis characterized by severe pain, redness and tenderness around joints. This happens when too much uric acid crystallizes and deposits in the joints like the big toe joint and sometimes the ankle joint.
Having diabetes increases your risk of foot complications including ulcers and amputations. Monitoring your feet daily can prevent serious complications. People with Diabetes are strongly advised to see Podiatrists to ensure everything is going okay.
Why?
Excessive blood glucose levels for prolonged periods of time can damage blood vessels and nerves which are essential for healing, balance and sensations.
Arrange your appointment with us to get you on back on the right path!
The Toe Truck is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses and Medicare details
This Personal Information is obtained and may be discussed in ways including (yourself, your GP, carers, case managers, relevant care facility or via our website)
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
The Toe Truck will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy please call or email us.
Given the nature of home visits, it’d be near impossible to book an appointment online in a timely manner. As such, once you submit this form with your preferred date and time/s, we will contact you to confirm your booking. Until you receive a call or email confirming your home visit, the home visit is not confirmed.
Home visits are charged a little differently to our clinic appointments. This is to address costs associated with things like admin travel and time. To see our schedule of fees, click here.
Once a home visit has been booked in and confirmed, it is your responsibility to ensure you are home at the reserved time. In the event you or the client resides in a gated community, critical care unit or other such location that requires security access, you are responsible to inform the necessary staff of the location the appointment is taking place.
Whilst we provide home based services to you, your main contact will remain your GP or Case manager
The Toe truck is open during standard business hours Monday to Friday and does not provide emergency services or any services outside the scope of a Podiatrist. Our scope during home visits are limited to both the Health professional and clients’ safety, best practice, and the environment of your home.
In any case of a medical emergency, your first point of call would need to be to Emergency Services or GP.
We know your time is valuable, the same as our Podiatrist’s time. Thus we would require at least 12 hours’ (in-clinic) or 24 hours (Home visit) notice if you cannot keep your in clinic appointment so that we can give your appointment time to another patient who can attend.
A cancellation fee of $30 applies to non-attendance or late cancellations. The fee is not rebatable through Medicare.
If there are any circumstances beyond your control which prevent you from cancelling your appointment, please let us know as soon as possible.
In order to send one of your Health Professionals our to our clients home’s it is important that you confirm that;
Nobody in the home has been diagnosed with COVID-19, or awaiting test results for COVID-19? i.e confirmed case or high risk for potential case
Have not been overseas or on a cruise ship in the last 14 days
Have not been in contact with, or do you live with, someone who has COVID-19, or waiting test results for COVID-19? i.e contact with a confirmed case or high risk for potential case
Have not had any symptoms such as fever, night sweats or chills, or respiratory symptoms such as runny nose, cough, sore throat or shortness of breath?
You will remain vigilant for the development of fever or flu-like symptoms as well as avoid contact with anyone who is unwell or has recently travelled overseas.
To practice safe social distancing, please avoid having any visitors and limit the number of family members within the home when your health professional attends.
Clinicians coming to see you at home will be continuing to you these questions prior to entering your home. If you have any questions or concerns please do not hesitate ask us, your care coordinator, or other medical professionals involved in your care.
Services will continue as per usual for now.
Be aware this is a changing environment and we will update you as recommendations change.
Education for clients; To prevent infection please practice good hand hygiene and respiratory hygiene by: